RETURNS

Returns & Exchanges

Legal right to withdraw from the purchase

Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at Isabel Gomila via social networks (Facebook and Instagram) or via email isabelgomila75@gmail.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form that we provide, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive form of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you indicate otherwise, expressly detailing the means of payment through which you want us to make the return after receiving the goods and checking their condition.

You must deliver the products directly to us at Calle Gremio Forners 33, 07009, Palma, Spain, or request the return through a messenger / courier, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Contractual right of withdrawal

In addition to the legally recognized right of withdrawal to consumers and users and mentioned in the previous clause, we grant you a period of 30 days from the Shipping Confirmation to make product returns (except for those mentioned in the following clause, regarding which the right of withdrawal is excluded).

In the event that you return the products within the contractual term of the right of withdrawal, but once the legal term has elapsed, only the price paid for such products will be reimbursed. You will be responsible for the direct costs of returning the product.

You may exercise your right of withdrawal in accordance with the provisions of the previous clause, although if you inform us of your intention to withdraw from the contract after the legal withdrawal period has elapsed, you must in any case deliver the goods to us within 30 days from the Shipping Confirmation.

Common provisions

You will not have the right to withdraw from the contract whose object is the supply of any of the following products:

• Unpacked underclothes (for hygiene reasons).

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents.

You can make returns through a messenger / Courrier at Calle Gremio Forners 33, 07009, Palma, Spain.

Returns via courier / courier:

You must contact a courier service and you must deliver the merchandise in the same package that received it to the address Calle Gremio Forners 33, 07009, Palma, Spain. You will be responsible for the return costs.

After examining the article (s) we will inform you if you are entitled to a refund of the amounts paid. The reimbursement of transport costs associated with the purchase of the item will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you indicate otherwise, expressly detailing the means of payment through which you want us to make the return after receiving the goods and checking their condition.

Keep in mind that, having delivered the order, in case of exercising the legal or contractual right of withdrawal, when it is you who organizes the transport of the same, without therefore said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to Isabel Gomila.

Likewise, remember that you will be responsible for the content of the return package when you use any of the return options offered by Isabel Gomila. In the event that there is an error in the content of the return package not attributable to Isabel Gomila, we will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.

In any case, the rights and actions recognized by current legislation remain safe.

Size change

Size changes will only be made as long as (i) the value of the new item is equal to or greater than that previously purchased (ii) the item is is in adequate condition (iii) there are units of the requested size model. For more information you can contact us at isabelgomila75@gmail.com. To do this, you must present the electronic ticket showing it digitally through the screen of your mobile device or taking it printed to the store.

Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately through our contact channels providing the product data as well as the damage suffered, or by email at isabelgomila75@gmail.com where we will tell you how to proceed.

The product can be returned to Calle Gremio Forners 33, 07009, Palma, Spain or through a third-party courier / courier service.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase.

In any case, the rights recognized by current legislation remain safe.

Right of withdrawal and return of orders from abroad.

If you have placed an order through this website from a Member State of the European Union other than Spain, the above clauses will apply.

Likewise, we inform you that under no circumstances will we be obliged to reimburse you for shipping costs other than those incurred to the original delivery address in Spain or return costs from a destination outside of Spanish territory.